Privacy Policy

1. Overview

This Privacy Policy explains how Ai remove text from image collects, uses, shares, and protects information when you use our image editing SaaS, including tools for removing text, watermarks, objects, backgrounds, captions, and similar image elements.

2. Information We Collect

• Account details such as email address, authentication data, settings, and support messages.
• Images, masks, filenames, previews, edited outputs, and related metadata that you submit for processing.
• Usage data such as pages visited, feature interactions, device and browser information, IP address, approximate location, logs, and error reports.
• Payment, subscription, refund request, and billing dispute records from Stripe or related providers, such as customer ID, checkout status, plan, amount, currency, receipts, invoices, and billing events. Full card numbers are handled by Stripe and are not stored by us.
• Safety and abuse signals needed to enforce limits, prevent fraud, investigate copyright complaints, and block prohibited or illegal content.

3. How We Use Information

• Provide image editing, preview, download, account, billing, and support features.
• Process uploaded images with AI models, infrastructure providers, and storage or compute services needed to deliver the requested result.
• Operate credits, subscriptions, free limits, queues, payment records, refund reviews, chargeback responses, security controls, and fraud prevention.
• Debug errors, improve performance, develop new features, and measure service reliability.
• Enforce our Terms, respond to copyright or abuse reports, protect users and rights holders, and comply with legal obligations.

4. Images and AI Processing

Images are processed so we can provide the edit you request. The current workflow keeps your file in your browser until you submit it for cleanup, then sends the image and mask for processing. We do not publish your images in a public gallery.

We may temporarily process or retain files, outputs, logs, and metadata as needed for delivery, download, security, debugging, billing, abuse prevention, or legal compliance. If cloud history or similar account features are enabled, retained items may remain available to you until deleted or until retention limits apply.

5. Sharing Information

We share information with service providers that help us run the service, such as hosting, storage, AI processing, analytics, email, payment, security, and customer support providers. These providers may process information only as needed to provide services to us.

We may also disclose information if required by law, to enforce our Terms, to respond to copyright or safety reports, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

6. Payments, Refund Requests, and Billing Records

We use billing records to confirm purchases, deliver credits or subscription access, enforce purchase limits, investigate suspected fraud, respond to chargebacks, and review refund requests under our Terms of Service. We may retain payment-related records as needed for tax, accounting, legal compliance, dispute resolution, and abuse prevention.

7. Cookies and Analytics

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, prevent abuse, measure traffic, and improve the service. You can control cookies through your browser, but disabling them may break account, checkout, or editor features.

8. Safety, Copyright, and NSFW Enforcement

We may use automated and manual review methods to detect fraud, copyright abuse, attempts to remove unauthorized watermarks or rights information, non-consensual intimate imagery, child sexual abuse material, and other prohibited content. We may block processing, suspend accounts, preserve evidence, remove access, or report illegal content to appropriate authorities.

9. Data Retention and Security

We retain information for as long as needed to provide the service, maintain accounts, process payments, resolve disputes, enforce our Terms, comply with law, and protect the service from abuse.

We use reasonable technical and organizational measures to protect information. No online service can guarantee perfect security, so you should keep your account credentials confidential and contact us if you believe your account has been compromised.

10. Your Choices

You may request access, correction, deletion, or export of your account information where applicable. You may also unsubscribe from non-essential emails and manage subscriptions through the billing portal. To make a privacy request, contact support@airemovetextfromimage.com.

11. Children

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us so we can take appropriate action.

12. International Users

Your information may be processed in countries other than where you live. Those countries may have different data protection laws. By using the service, you understand that information may be transferred and processed as described in this policy.

13. Contact Us

Questions or requests about this Privacy Policy can be sent to support@airemovetextfromimage.com.